Silvach Adventures

Silvach Adventures Ltd (Silvach Sustainable Travel) is a modern Travel Management Company dedicated to providing quality, reliable and enjoyable travel and tours experiences to our clients.
Silvach Sustainable Travel previously known as African Wildtrack Ventures Tours and Safaris was
started four years ago with our main intent being a meaningful experience to the tourists, raising
their awareness of sustainable issues, promoting sustainable practices and a high level of tourist
attraction..

Sustainable Tourism that takes full account of its current and future economic, social and
environmental impacts, addressing the needs of visitors, the industry, the environment and host
communities”

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Travel Policy Compliance:

We appreciate that continuous improvement delivers the best and therefore we wish to state that once appointed, we constantly monitor the prevailing clients travel policy and make recommendations as time goes in order to identify various improvement areas.

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Travel Related Information

The Dedicated Travel Consultant will always provide details on corresponding bookings on the support Service such as Airport Transfers, Visa processing and hotel reservations. This information will include: -  Health requirements in country of destination, Visa requirements, foreign currency information,

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Client Profile Compliance

Our Dedicated Travel Consultant will pull out the Traveller Profile and makes sure that the traveller is assigned the preferred seat in accordance with the personal travel profile. In cases where the seat may not be initially available, the request is put on waitlist and upon clearance, the seat is assigned. The Waitlist Clearance is an automatic system check in our airline reservation systems. In addition to seat assignment, out travel team also

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Ticketing Time Limit Adherence

All the major airlines have put in place revenue control mechanism and one of them is the issuance of the Ticketing Time Limit on all quotations. This means that once a fare has been offered, a ticketing deadline is automatically given beyond which the fare options would no longer be available. It is in combination of this and the Early booking that most cost savings will be achieved. We therefore ensure that constant reminders are sent to the Travel Bookers in order to take advantage of this savings avenue.

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Hour Call Centre.

Silvach Sustainable Travel operates a 24-Hour Call Centre. In essence, this is a facility that serves as the key contact point for our passengers whenever they are on travel and require assistance on travel related issues. The staffs stationed at this centre are travel experts who have a minimum industry experience of 5 years. This essentially implies that we are able to handle all emergencies. The Call Centre will be of great assistance to most of our Travellers in tracing and following up on lost luggage claims, emergency ticketing, ticket re-issues and trip re-routing as well as all matters relating to travel that would require local assistance.

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Loyalty programs - Corporate and individual:

Corporate Clients can now enjoy loyalty programs from various carriers in terms of miles redemption tickets and upgrades. This in essence brings about cost savings in redeemed tickets. We ensure that our Clients are enrolled to such programs whenever they are available.

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A high level of tourist satisfaction

Silvach Sustainable Travel being In line with Vision 2030 of Kenya’s national development plan, we
take sustainable tourism as a continuous process that needs participation of relevant stakeholders,
strong government bodies in line with our core value for constant monitoring of impacts,
introducing the necessary preventive and/or corrective measures whenever necessary..

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Bhavesh Center Ngara Rd
Mon - Sat: 7:00-18:00
+254 708 234 243
+254 708 090 010
info@silvachadventures.com
East Africa
Dubai
Austraria
New York
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